Privacy Policy

At MoyoLink, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

This Privacy Policy applies to information we collect when you use our website, mobile application, and other products and services. It describes how we collect, use, and share your personal information and the choices you have regarding your information. By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Services.

We only collect basic user information such as name, phone number, and email address. All payment-related information, including credit card details and billing address, is collected and processed securely by Stripe, our trusted payment provider. We do not have access to or store any of this payment information

We collect information through various methods, including: direct interactions when you create an account, make a purchase, etc...

We use the information we collect for various purposes, including to: provide, maintain, and improve our Services; process transactions and send related information; create and manage your account; send administrative messages, updates, and security alerts; respond to your comments, questions, and requests; provide customer support and troubleshoot issues; personalize your experience and deliver content relevant to your interests; monitor and analyze trends, usage, and activities in connection with our Services; detect, prevent, and address technical issues, fraud, and illegal activities; comply with legal obligations and enforce our terms and policies.

We process your personal information based on one or more of the following legal grounds: performance of a contract when we provide you with our Services; legitimate interests in operating and improving our business; compliance with legal obligations; your consent, where applicable.

Your information may be stored and processed in the United States and other countries where we or our service providers maintain facilities. By using our Services, you consent to the transfer of information to countries outside your country of residence, which may have different data protection rules than those in your country.

We implement appropriate technical and organizational measures to protect the security of your personal information. These measures include: encryption of sensitive data in transit and at rest; regular security assessments and penetration testing; access controls and authentication mechanisms; monitoring systems for detecting and responding to security events; regular backups to prevent data loss. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

We may share your information with third-party service providers to perform functions on our behalf, such as: payment processing and billing; customer support and communication; data analytics and business intelligence; marketing and advertising; cloud storage and hosting; telecommunications and network services.

If we are involved in a merger, acquisition, financing, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your personal information.

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose your information to: enforce our terms and policies; protect and defend our rights or property; prevent or investigate possible wrongdoing in connection with the Services; protect the personal safety of users of the Services or the public.

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including: Access: Request access to your personal information; Correction: Request that we correct inaccurate or incomplete information; Deletion: Request that we delete your personal information; Restriction: Request that we restrict the processing of your information; Data Portability: Request a copy of your information in a structured, machine-readable format; Objection: Object to our processing of your information; Withdrawal of Consent: Withdraw your consent at any time where we rely on consent to process your information.

To exercise your rights, please contact us using the contact information provided at the end of this Privacy Policy. We may need to verify your identity before fulfilling your request. We will respond to your request within the timeframe required by applicable law.

You can opt out of receiving promotional communications from us by following the unsubscribe instructions included in each communication or by updating your communication preferences in your account settings.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include: the length of time we have an ongoing relationship with you; legal obligations to which we are subject; whether retention is advisable in light of our legal position (e.g., statutes of limitations, litigation, or regulatory investigations).

When you delete your account, we will delete or anonymize your personal information, unless we need to retain certain information for legitimate business or legal purposes. For example, we may retain: information needed to prevent fraud or future abuse; information required for accounting, tax, or record-keeping purposes; residual information in our backup systems.

Our Services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete such information as soon as possible.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us. If we become aware that a child has provided us with personal information without parental consent, we will take steps to remove such information and terminate the child's account.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by: posting the updated policy on our website; sending an email to the email address associated with your account; displaying a notice within our Services.

The effective date of the current version of this Privacy Policy is April 23, 2025. We encourage you to review this Privacy Policy periodically to stay informed about our information practices.

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: [email protected]